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intelli Ticketing Management System (ITMS)
- Dashboard for quick data analysis of all ongoing tickets
- Ticket specificity can be defined with various categories, issue types, and status
- Ticket assignment can be self-assigned or assigned to specific roles and queues
- Live chat feature allows for all documents, comments, and activity to be saved for later review and use
- Tickets can be escalated based on predefined multilevel escalation rules
- Consistent alerts and notifications that are customizable for each team member
- Managers can see ticket progress and report
Project Management (PM)
- Dashboard for quick data analysis
- Smart project charter allows for real time adjustment of the project timeline and assignment of primary and collaboration resources
- Create milestones and manage each task according to level of importance
- Real-time collaboration between team members through the project chat feature
- All documents, comments, and activity for each task are saved for later review and use
- Predefine multilevel escalation rules
- Consistent alerts and notifications that are customizable for each team member
- Managers can see activity logs and reports for each team member
- Ability to switch to Kanban or Gantt charts for easy project analysis
Inventory Management (INV MGMT)
- Dashboard for quick data analysis
- Ability to manage suppliers
- Manage category wise inventory
- Manage dead or expired inventory
- Track inventory (installed inventory)
- Create a QR code for quick updates
Human Resources Management (HRM)
- Dashboard for HR, employees, and management
- Hiring, leave management, and job openings are centralized
- Manage requests and map out the status of each request
- Simplify the recruitment process, screen process, and onboarding process for employees
- Create profiles for each employee
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