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- intelliTicketing Management System
- ITMS – Reporting Data Analytics
KPIs for maximum productivity
Key Performance Indicators (KPIs) are used to evaluate the performance of each support team member on a variety of factors. The reports generated can be used to align low-performing resources to maximize productivity.
Custom reports
At intelliView360, we’re all about reports on actionable data. Generate reports based on a specific department or resource and download them in Excel, CSV, and PDF formats.
Dashboard reporting
Your dashboard allows for quick analysis of all your tickets. You’ll be able to see a quick report of many factors, including overdue tickets and minimum and maximum ticket closing time. You’ll also be able to see ticket distribution on multiple filters, including tickets that are overdue, escalated, unassigned, on hold, and under observation.
Forecast tickets and align resources
Generate reports about specific ticket data to get a 360 view of your support department. This visualization will allow you to analyze trends and therefore forecast tickets and align resources as per your needs for maximum productivity.
Data request form
Users can request data with a custom form based on their needs.
Additional Features
Dashboard
Ticket Creation
Tickets via Email
Ticket Assignment
Ticket Status
Chat Communication
Customizable Alerts
Quick Filters
Ticket Grouping
SLAs and Ticket Escalation
On Behalf Of And Ticket Handoff
Ticket Feedback
Reopen Ticket
Knowledge Base
Comprehensive Profile Management
Custom Forms
Custom Form Mapping
Resource Management
Collaboration & Workflow
Change Management
Life Cycle Management & Reporting
Announcements
The intelliView360 Advantage
Agile
At intelliView360, we do not like to stay boxed in. Our solutions are change makers and respond quickly to the fast-paced world...
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Feedback
At intelliView360, we put the user at the forefront. We are always looking for feedback to improve our products and make it...
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Collaboration
At intelliView360, our foundation is collaboration. Our products are built with the goal of helping your organization work together in mind.
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Teamwork
Our team is driven. It is focused. It is talented. It is passionate. It is bold. And our ticketing management software will...
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Innovation
We have never been good at sticking to the status quo. All of our products are groundbreaking technologies in a user-friendly package.
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Experience
Our years in the industry have shown us valuable nuances that are reflected in our ticketing management software as defining features.
Read MoreStay in touch with intelliView360
At intelliView360, our favorite word is together. Be it a long night or an early morning, we’re constantly bouncing ideas off of each other, working on our latest software together, and yes, even enjoying a slice of pizza together. Our products helped our team grow together. We can’t wait to help your team grow together, too.