ITMS - Ticket Creation

Home
intelliTicketing Management System
ITMS – Ticket Creation

Creating a ticket is as easy as 1, 2, 3, 4, 5. Our five-step process of creating a ticket ensures that neither users nor the support group gets frustrated—tickets are just long enough for relevant information to come through, but just short enough that it isn’t tedious to fill in. As a bonus, all tickets are autosaved, meaning you’ll never lose a ticket again.

Get Started

Easy ticket creation

Creating a ticket in our software is as easy at 1, 2, 3, 4, 5. Both end users and the support team will be happy because of how easy it is to create a ticket—they’re just long enough for relevant information to come through, but just short enough that it isn’t tedious to fill in. Need to edit a ticket after you’ve submitted? No worries, just check out the ticket dashboard and edit the ticket from there.

Ticket Dashboard

Your ticket dashboard shows all of your tickets. For a quick overview of relevant tickets, filter by queue, status, severity, and much more. Each individual ticket, along with its status and other information, is listed on the dashboard as well. As a bonus, they’re color coded based on its severity—low, medium, high, and critical.

Autosave tickets

Never lose a ticket again with intelliView360’s Ticket Management System. All tickets are autosaved, so you can pick up right where you left off the next time you login.

Additional Features

Dashboard

Tickets via Email

Ticket Assignment

Ticket Status

Chat Communication

Customizable Alerts

Quick Filters

Ticket Grouping

SLAs and Ticket Escalation

On Behalf Of And Ticket Handoff

Ticket Feedback

Reopen Ticket

Knowledge Base

Comprehensive Profile Management

Custom Forms

Custom Form Mapping

Resource Management

Collaboration & Workflow

Change Management

Life Cycle Management & Reporting

Reporting Data Analytics

Announcements

The intelliView360 Advantage

Agile

At intelliView360, we do not like to stay boxed in. Our solutions are change makers and respond quickly to the fast-paced world...

Feedback

At intelliView360, we put the user at the forefront. We are always looking for feedback to improve our products and make it...

Collaboration

At intelliView360, our foundation is collaboration. Our products are built with the goal of helping your organization work together in mind.

Teamwork

Our team is driven. It is focused. It is talented. It is passionate. It is bold. And our ticketing management software will...

Innovation

We have never been good at sticking to the status quo. All of our products are groundbreaking technologies in a user-friendly package.

Experience

Our years in the industry have shown us valuable nuances that are reflected in our ticketing management software as defining features.

Stay in touch with intelliView360

At intelliView360, our favorite word is together. Be it a long night or an early morning, we’re constantly bouncing ideas off of each other, working on our latest software together, and yes, even enjoying a slice of pizza together. Our products helped our team grow together. We can’t wait to help your team grow together, too.

Get Started