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- ITMS – Resource Management
Add resources with ease
Quickly add and edit resources with intelliView360. Include information about their role within the department, along with their designation and degree of access. These can always be edited by an administrator.
Specific role-based access
Resources can have access to different queues and information depending on their role and support team within your organization. Managing queues and their assigned resources has never been easier!
Generate resource reports
Key Performance Indicators (KPIs) are used to evaluate the performance of each support team member on a variety of factors. The reports generated can be used to align low-performing resources to maximize productivity.
Additional Features
Dashboard
Ticket Creation
Tickets via Email
Ticket Assignment
Ticket Status
Chat Communication
Customizable Alerts
Quick Filters
Ticket Grouping
SLAs and Ticket Escalation
On Behalf Of And Ticket Handoff
Ticket Feedback
Reopen Ticket
Knowledge Base
Comprehensive Profile Management
Custom Forms
Custom Form Mapping
Collaboration & Workflow
Change Management
Life Cycle Management & Reporting
Reporting Data Analytics
Announcements
The intelliView360 Advantage
Agile
At intelliView360, we do not like to stay boxed in. Our solutions are change makers and respond quickly to the fast-paced world...
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Feedback
At intelliView360, we put the user at the forefront. We are always looking for feedback to improve our products and make it...
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Collaboration
At intelliView360, our foundation is collaboration. Our products are built with the goal of helping your organization work together in mind.
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Teamwork
Our team is driven. It is focused. It is talented. It is passionate. It is bold. And our ticketing management software will...
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Innovation
We have never been good at sticking to the status quo. All of our products are groundbreaking technologies in a user-friendly package.
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Experience
Our years in the industry have shown us valuable nuances that are reflected in our ticketing management software as defining features.
Read MoreStay in touch with intelliView360
At intelliView360, our favorite word is together. Be it a long night or an early morning, we’re constantly bouncing ideas off of each other, working on our latest software together, and yes, even enjoying a slice of pizza together. Our products helped our team grow together. We can’t wait to help your team grow together, too.