- Home
- intelliTicketing Management System
- ITMS – Ticket Status
Timeline
Your ticket timeline shows the timestamped life cycle of your ticket from creation to completion. The timeline includes any activities and tasks completed, along with any replies and documents added. Activities, tasks, replies, and documents each have their own tab within the ticket as well for ease of understanding and use.
Activity
Activity for each ticket is most often done by the technical support group member assigned. Each activity includes a description of what was done, when it occurred, and the status of the activity.
Tasks
Tasks are added by the support department to ensure resources are staying on track. Each task is a milestone that can map out the ticket from the beginning to end. Activities are done by the support group to complete tasks.
Chat communication
Phone tag is now a thing of the past with intelliView360’s chat communication feature. The end user can directly communicate with the technical support group within the ticket, adding documents and attachments if necessary. As a bonus, all communication is saved for reference later.
Documents
Everyone involved with the ticket can attach relevant documents, files, and screenshots. All documents are saved for reference within the ticket later.
Associate tickets
Tickets can be grouped with other related tickets for trackability and consolidation.
Feedback
Users can provide feedback on completed tickets to help improve the quality of service.
Additional Features
Dashboard
Ticket Creation
Tickets via Email
Ticket Assignment
Chat Communication
Customizable Alerts
Quick Filters
Ticket Grouping
SLAs and Ticket Escalation
On Behalf Of And Ticket Handoff
Ticket Feedback
Reopen Ticket
Knowledge Base
Comprehensive Profile Management
Custom Forms
Custom Form Mapping
Resource Management
Collaboration & Workflow
Change Management
Life Cycle Management & Reporting
Reporting Data Analytics
Announcements
The intelliView360 Advantage
Agile
At intelliView360, we do not like to stay boxed in. Our solutions are change makers and respond quickly to the fast-paced world...
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Feedback
At intelliView360, we put the user at the forefront. We are always looking for feedback to improve our products and make it...
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Collaboration
At intelliView360, our foundation is collaboration. Our products are built with the goal of helping your organization work together in mind.
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Teamwork
Our team is driven. It is focused. It is talented. It is passionate. It is bold. And our ticketing management software will...
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Innovation
We have never been good at sticking to the status quo. All of our products are groundbreaking technologies in a user-friendly package.
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Experience
Our years in the industry have shown us valuable nuances that are reflected in our ticketing management software as defining features.
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At intelliView360, our favorite word is together. Be it a long night or an early morning, we’re constantly bouncing ideas off of each other, working on our latest software together, and yes, even enjoying a slice of pizza together. Our products helped our team grow together. We can’t wait to help your team grow together, too.