- Home
- intelliTicketing Management System
intelliTicketing Management System (ITMS)
intelliTicketing Management Software (ITMS) is your organization’s ticket to success. You’ll be able to streamline internal requests from employees. These requests will be worked on by more efficient support teams due to personalized ticket queues that lead to reduced resolution times. We know that ticketing management software are typically tailored towards your IT department, but our system allows for any request for any department—from facilities management to HR and everything in between—to be completed in a timely manner.
Managers will have a slew of data about their department at their disposal, allowing your organization to align resources and maximize resource productivity. Everyone, from the end user to support teams to management, will be connected by our powerful yet economical software.
Our Features
Dashboard
Dashboard
Your dashboard allows for quick analysis of ticket distribution on multiple filters. You’ll also see recent replies, activities, and announcements.
Ticket Creation
Ticket Creation
Creating a ticket is as easy as 1, 2, 3, 4, 5. Our five-step process gives relevant information to support teams without frustrating users.
Tickets via Email
Tickets via Email
Intellview360’s tickets via email feature provides an easy and more familiar ticket creation option for your user community..
Ticket Assignment
Ticket Assignment
Tickets are assigned to queues based on its category. Resources assigned to queues can either be self-assigned or auto assigned to tickets.
Ticket Status
Ticket Status
Keep an eye on your ticket from creation to completion. The timeline shows all activity on the ticket with timestamps.
Chat Communication
Chat Communication
The end user, support team, and management can directly communicate with each other within the ticket itself.
Customizable Alerts
Customizable Alerts
Never miss an update with customizable alerts. All users will be kept in the loop from ticket creation to completion.
Quick Filters
Quick Filters
At intelliview360 we believe in provide relevant information quick and efficient manner without clicking on multiple tabs.
Ticket Grouping
Ticket Grouping
Tickets can be grouped with other related tickets for trackability and consolidation.
SLAs and Ticket Escalation
SLAs and Ticket Escalation
Assign custom SLAs to queues for maximum productivity. If SLAs are not met, the ticket status gradually becomes escalated.
On Behalf Of And Ticket Handoff
On Behalf Of And Ticket Handoff
When creating a ticket, team members can state if the ticket is being made on the behalf of a user or a client.
Ticket Feedback
Ticket Feedback
Users can provide feedback on completed tickets to help improve the quality of service.
Reopen Ticket
Reopen Ticket
Save time and track quality initiatives with reopening of a closed ticket Intelliview360 ITSM feature.
Knowledge Base
Knowledge Base
Close tickets faster with a knowledge base at your fingertips.
Comprehensive Profile Management
Comprehensive Profile Management
User can ON/OFF email notifications for self by using this section.
Custom Forms
Custom Forms
Intelliview360 empowers our clients with an easy to use custom form creation designer.
Custom Form Mapping
Custom Form Mapping
Users can request data with a custom form based on their needs.
Resource Management
Resource Management
Easily add, manage, and edit resources within your support team. Resource productivity reports can also be generated.
Collaboration & Workflow
Collaboration & Workflow
Intelliview360 provides a state of the art workflow engine to empower you in developing workflows as per you organizations.
Change Management
Change Management
Empower your technical teams with state of the art change management process to effectively collaborate in high-velocity environments.
Life Cycle Management & Reporting
Life Cycle Management & Reporting
ITSM Ticketing and Inventory life cycle management empowers organizations by helping in making informed decisions on IT services.
Reporting Data Analytics
Reporting Data Analytics
Management will have reports with actionable data. KPIs are used to evaluate each resource and specific ticket data is also reported.
Announcements
Announcements
Communicate important announcements directly with your user community and go-beyond relying in emails for important communications.
The intelliView360 Advantage
Agile
At intelliView360, we do not like to stay boxed in. Our solutions are change makers and respond quickly to the fast-paced world...
Read More
Feedback
At intelliView360, we put the user at the forefront. We are always looking for feedback to improve our products and make it...
Read More
Collaboration
At intelliView360, our foundation is collaboration. Our products are built with the goal of helping your organization work together in mind.
Read More
Teamwork
Our team is driven. It is focused. It is talented. It is passionate. It is bold. And our ticketing management software will...
Read More
Innovation
We have never been good at sticking to the status quo. All of our products are groundbreaking technologies in a user-friendly package.
Read More
Experience
Our years in the industry have shown us valuable nuances that are reflected in our ticketing management software as defining features.
Read MoreStay in touch with intelliView360
At intelliView360, our favorite word is together. Be it a long night or an early morning, we’re constantly bouncing ideas off of each other, working on our latest software together, and yes, even enjoying a slice of pizza together. Our products helped our team grow together. We can’t wait to help your team grow together, too.