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- intelliTicketing Management System
- ITMS – Dashboard
Quick ticket analysis
Your dashboard allows for quick analysis of all your tickets. You’ll be able to view ticket distribution by status, priority, and departments.
You’ll also be able to see ticket distribution on multiple filters, including tickets that are overdue, escalated, unassigned, on hold, and under observation.
Recent activities
Keep an eye on ticket activity with the recent activities feature. Ticket activity is timestamped and lists the ticket and its newest activity, which is color coded based on status.
Recent replies
Stay involved in the conversation through the recent replies feature. All ticket replies are timestamped and list the ticket, message, and team member who wrote the message.
Announcements
Make sure everyone is in the loop with announcements. All announcements will be shown at the top of the screen as well as your dashboard.
Additional Features
Ticket Creation
Tickets via Email
Ticket Assignment
Ticket Status
Chat Communication
Customizable Alerts
Quick Filters
Ticket Grouping
SLAs and Ticket Escalation
On Behalf Of And Ticket Handoff
Ticket Feedback
Reopen Ticket
Knowledge Base
Comprehensive Profile Management
Custom Forms
Custom Form Mapping
Resource Management
Collaboration & Workflow
Change Management
Life Cycle Management & Reporting
Reporting Data Analytics
Announcements
The intelliView360 Advantage
Agile
At intelliView360, we do not like to stay boxed in. Our solutions are change makers and respond quickly to the fast-paced world...
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Feedback
At intelliView360, we put the user at the forefront. We are always looking for feedback to improve our products and make it...
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Collaboration
At intelliView360, our foundation is collaboration. Our products are built with the goal of helping your organization work together in mind.
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Teamwork
Our team is driven. It is focused. It is talented. It is passionate. It is bold. And our ticketing management software will...
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Innovation
We have never been good at sticking to the status quo. All of our products are groundbreaking technologies in a user-friendly package.
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Experience
Our years in the industry have shown us valuable nuances that are reflected in our ticketing management software as defining features.
Read MoreStay in touch with intelliView360
At intelliView360, our favorite word is together. Be it a long night or an early morning, we’re constantly bouncing ideas off of each other, working on our latest software together, and yes, even enjoying a slice of pizza together. Our products helped our team grow together. We can’t wait to help your team grow together, too.